Pound Gates


It is our desire to give a first class service at all times, but we do recognise that occasionally things can go wrong. We take all complaints seriously and aim to resolve them fairly and promptly. If you are unhappy with our service, please contact us as soon as possible.

We have a formal complaint handling procedure (available to download below) which explains how to make a complaint and sets out how we will respond to your concerns.

Having received our final response, if you remain dissatisfied you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS). This service is provided free of charge. Details of how to contact the FOS will be provided with our final response but are also included in our complaint handling procedure. You can visit the FOS website at www.financial-ombudsman.org.uk

Download our Complaints Handling Procedure document