Your Pound Gates insurance policy includes access to a range of services and helplines.
Whether you simply need to ask a question about your policy, make a claim or require advice on issues including: legal, tax, redundancies or crisis communications, we have specialists waiting to answer your questions. Listed below are the services you can access. You just need your Pound Gates’ policy number to hand when you make the call.
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Office hours are Monday to Friday 9am to 5.30pm.
Or, for claims other than Commercial Legal Protection claims you can contact Ecclesiastical directly.
Call 0345 603 8381
For new claims this service is available 24 hours a day, seven days a week. For enquiries about existing claims, this service is available from Monday to Friday 8am to 6pm.
For guidance on what to do in the event of a claim, including details of what information you will need to provide, please visit our claims page.
Call 0333 000 7920
Where urgent legal representation is not required, ARAG require claims to be put in writing.
A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays).
The completed claim form can be sent to us by email or post. Further details are set out in the claim form itself.
Risk specialists are on hand to advise you on a range of topics, including:
- Property protection, security and business continuity planning
- Health & safety, food safety and environmental management
- Construction safety, fire safety, occupational health, water safety and asbestos safety
This service is provided by Ecclesiastical Insurance (or external specialists) and is available Monday to Friday 9am to 5pm.
Call 0345 600 7531 | Click to email
If you have a legal or tax problem relating to your business, we recommend you call our confidential legal and tax advice helpline. Legal advice is available 24 hours a day, 365 days of the year, and tax advice is available between 9am and 5pm on weekdays (except bank holidays).
We give advice about business-related legal matters within UK and EU law and tax matters within the UK. Your query will be dealt with by a qualified specialist who is experienced in handling legal and tax-related matters. Use of this service does not constitute reporting a claim.
Call 0333 000 7920
If you have been asked to attend a police interview under caution, in relation to an offence or an alleged offence relating to a child who is or has been under your care, please call the number below.
Call 0333 000 7920
Following an event where you need help to respond to negative publicity or media attention, you can access professional public relations support and crisis communications services.
Call 0344 571 7964
If you are planning redundancies and need extra legal support, we can arrange specialist consultancy assistance for you. Redundancy assistance will help you to implement a fair selection process and ensure that redundancy notices are correctly served. The service offers document review and telephone or written advice and is subject to a charge. If you would like us to arrange Redundancy assistance please call us between 9am and 5pm on weekdays (except bank holidays).
Call 0330 303 1955
For an employee (including family members permanently living with them) needing confidential help and advice, qualified counsellors are available to provide telephone support on any matter that is causing your employee upset or anxiety, from personal problems to bereavement.
Call 0333 000 2082
If you suffer glass breakage you can call upon the services of our selected specialist provider who will effect a rapid repair.
If you are covered for glass breakage under this policy they will issue two separate invoices, an invoice for you to cover the amount of any policy excess and recoverable VAT and an invoice which is sent directly to us for the remaining costs.
If the glass is not insured you will be solely responsible for the entire cost of repairs.
Call 0345 600 0148
What our clients have to say
"Thank you for all your hard work and help in sorting our insurance. The customer service has been excellent and it is the reason I chose Pound Gates to arrange our insurance cover. Shirley has been very helpful in sorting queries and always followed up any emails/telephone calls and has been a pleasure to talk with."
The Ark Association
Little Gems Day Nursery
Tree Tots Day Nursery
Lilac Frog Nursery
Claremont Day Nursery
“Sian Drennhaus, who I dealt with, was wonderful, she was knowledgeable, quick at coming back to me and always makes an effort to compete and gain the business. I look forward to booking more cases on cover.”
Connect Insurance Brokers Ltd
Edelweiss Day Care Nursery
Little Monsters Childcare
Banana Moon Day Nursery