Helplines

Your Pound Gates insurance policy includes access to a range of services and helplines.

Whether you simply need to ask a question about your policy, make a claim or require advice on issues including: legal, tax, redundancies or crisis communications, we have specialists waiting to answer your questions. Listed below are the services you can access. You just need your Pound Gates’ policy number to hand when you make the call.

For advice and guidance on any issues affecting your business, or to make changes to your policy cover, speak to a member of the Pound Gates Nursery Support Team.

Call 01473 346118 | Click to email

Office hours are Monday to Friday 9am to 5.30pm.
In the unfortunate event that you should need to make a claim or report an incident, the Pound Gates team are here to help.

Call 01473 346046 | Click to email

Office hours are Monday to Friday 9am to 5.30pm.

Or, for claims other than Commercial Legal Protection claims you can contact Ecclesiastical directly.

Call 0345 603 8381

For new claims this service is available 24 hours a day, seven days a week. For enquiries about existing claims, this service is available from Monday to Friday 8am to 6pm.

 

For guidance on what to do in the event of a claim, including details of what information you will need to provide, please visit our claims page.

Where urgent legal representation is needed call the Legal and Tax advice helpline.

Call 0333 000 7920

Where urgent legal representation is not required, ARAG* require claims to be put in writing.

To obtain a claim form call 0117 917 1698 or download here

*For all claims – the action to be taken by the policyholder in the event of any incident which may give rise to a claim is shown in the Claims Conditions of your policy wording.

Risk specialists are on hand to advise you on a range of topics, including:

  • Property protection, security and business continuity planning
  • Health & safety, food safety and environmental management
  • Construction safety, fire safety, occupational health, water safety and asbestos safety

This service is provided by Ecclesiastical Insurance (or external specialists) and is available Monday to Friday 9am to 5pm.

Call 0345 600 7531 | Click to email

If you have a legal or tax problem relating to your business, we recommend you call the confidential legal and tax advice helpline. Legal advice is available 24/7, and tax advice is available between 9am and 5pm on weekdays (except bank holidays).

The advice covers business-related legal matters within EU law and tax matters within the UK. Your query will be dealt with by a qualified specialist experienced in handling legal and tax-related matters. Use of this service does not constitute reporting a claim.

Call 0333 000 7920

If you have been asked to attend a police interview under caution, in relation to an offence or an alleged offence relating to a child who is or has been under your care, please call the number below.

Call 0333 000 7920

Following an event where you need help to respond to negative publicity or media attention, you can access professional public relations support and crisis communications services.

Call 0344 571 7964

Specialist advice can be arranged if you are planning redundancies. This will assist you to implement a fair selection process and ensure that the redundancy notices are correctly saved. This unfunded service is available from 9am to 5pm on weekdays (except bank holiday).

Call 0117 917 1698

For an employee (including family members permanently living with them) needing confidential help and advice, qualified counsellors are available to provide telephone support on any matter that is causing your employee upset or anxiety, from personal problems to bereavement.

Call 0333 000 2082

If you suffer glass breakage you can call upon the services of our selected specialist provider who will effect a rapid repair.

If you are covered for glass breakage under this policy they will issue two separate invoices, an invoice for you to cover the amount of any policy excess and recoverable VAT and an invoice which is sent directly to us for the remaining costs.

If the glass is not insured you will be solely responsible for the entire cost of repairs.

Call 0345 600 0148


What our clients have to say

“The team are very approachable and no question is too silly. This is important for me as my business is fairly new and crazy things pop up. We have had to make a claim and it was so easy to process and quick. The service is smooth, efficient and very professional.”

Tree Tots Day Nursery

2019-07-22T13:58:10+00:00

Tree Tots Day Nursery

“The team are very approachable and no question is too silly. This is important for me as my business is fairly new and crazy things pop up. We have had to make a claim and it was so easy to process and quick. The service is smooth, efficient and very professional.”

“Sian Drennhaus, who I dealt with, was wonderful, she was knowledgeable, quick at coming back to me and always makes an effort to compete and gain the business. I look forward to booking more cases on cover.”


Connect Insurance Brokers Ltd

2019-07-22T13:54:46+00:00

Connect Insurance Brokers Ltd

“Sian Drennhaus, who I dealt with, was wonderful, she was knowledgeable, quick at coming back to me and always makes an effort to compete and gain the business. I look forward to booking more cases on cover.”
“There is always somebody to talk to and fully explain any queries I have. There aren’t frequent staff changes so feel part of the caring family.”

Edelweiss Day Care Nursery

2019-07-22T13:51:59+00:00

Edelweiss Day Care Nursery

“There is always somebody to talk to and fully explain any queries I have. There aren’t frequent staff changes so feel part of the caring family.”
“I would like to thank you for the professional way in which you handled our recent claim. The money has now been paid into our account and I am able to refund the parents. Thank you for your help and for making it as painless as possible.”

Lilac Frog Nursery

2019-07-22T14:01:37+00:00

Lilac Frog Nursery

“I would like to thank you for the professional way in which you handled our recent claim. The money has now been paid into our account and I am able to refund the parents. Thank you for your help and for making it as painless as possible.”
“All round good service.”

Banana Moon Day Nursery

2019-07-22T13:54:20+00:00

Banana Moon Day Nursery

“All round good service.”
“Shirley Mills, who handles our renewals and sales is efficient and friendly, and not pushy as a salesperson. She is a pleasure to do business with.”

Claremont Day Nursery

2019-07-22T13:57:47+00:00

Claremont Day Nursery

“Shirley Mills, who handles our renewals and sales is efficient and friendly, and not pushy as a salesperson. She is a pleasure to do business with.”
“We are extremely satisfied with our insurance through Pound Gates. The staff are most helpful and very knowledgeable. When we were unfortunate enough to have to make a claim, it was dealt with quickly and efficiently and with minimum disruption to the business.”

Hopscotch Nursery

2019-07-22T14:00:33+00:00

Hopscotch Nursery

“We are extremely satisfied with our insurance through Pound Gates. The staff are most helpful and very knowledgeable. When we were unfortunate enough to have to make a claim, it was dealt with quickly and efficiently and with minimum disruption to the business.”
“Shirley Mills handled my business from quotation to policy, and was outstanding. Her level of customer service, knowledge, guidance and support she offered me was first class.”

Mulberry Roots

2019-07-22T14:02:43+00:00

Mulberry Roots

“Shirley Mills handled my business from quotation to policy, and was outstanding. Her level of customer service, knowledge, guidance and support she offered me was first class.”
“Thank you for the speed and efficiency with which this has all been dealt. I am so impressed. I wish all my service providers were as efficient and friendly!”

Shrewsbury Prepatoria

2019-07-22T14:02:22+00:00

Shrewsbury Prepatoria

“Thank you for the speed and efficiency with which this has all been dealt. I am so impressed. I wish all my service providers were as efficient and friendly!”
“I have used Pound Gates since I opened my new setting, my first day-care setting with no experience. When I needed advice, Henry has been swift at assistance, which has made me feel like my business matters and I’m not just another setting. Unique, understanding and helpful are three ways to describe the service I receive.”

Little Monsters Childcare

2019-07-22T14:01:59+00:00

Little Monsters Childcare

“I have used Pound Gates since I opened my new setting, my first day-care setting with no experience. When I needed advice, Henry has been swift at assistance, which has made me feel like my business matters and I’m not just another setting. Unique, understanding and helpful are three ways to describe the service I receive.”
“Thank you so much to Craig Albon for dealing with our claim and making a stressful time so un-stressful.”

Little Gems Day Nursery

2019-07-22T14:03:03+00:00

Little Gems Day Nursery

“Thank you so much to Craig Albon for dealing with our claim and making a stressful time so un-stressful.”
“After being with my current insurer for almost 22 years it is a big move, changing companies. Shirley from Pound Gates’ nursery support team rang me and had such a nice manner and was so honest, it made me think seriously. There is not a lot of difference in what it cost, but the cover is much more agreeable and practical for a nursery business. I look forward to having a good relationship with our new insurance company.”

Cherubs Childcare

2019-07-22T14:00:11+00:00

Cherubs Childcare

“After being with my current insurer for almost 22 years it is a big move, changing companies. Shirley from Pound Gates’ nursery support team rang me and had such a nice manner and was so honest, it made me think seriously. There is not a lot of difference in what it cost, but the cover is much more agreeable and practical for a nursery business. I look forward to having a good relationship with our new insurance company.”
“My reason for using Pound Gates is based around their comprehensive cover offered; but also the personal service given by the representatives. I have dealt with them enough to trust their recommendations and know that I can rely on them to sort out the details for me.”

K&S Childcare

2019-07-22T14:00:58+00:00

K&S Childcare

“My reason for using Pound Gates is based around their comprehensive cover offered; but also the personal service given by the representatives. I have dealt with them enough to trust their recommendations and know that I can rely on them to sort out the details for me.”