Your Pound Gates insurance policy includes access to a range of services and helplines.
Whether you simply need to ask a question about your policy, make a claim or require advice on issues including: legal, tax, redundancies or crisis communications, we have specialists waiting to answer your questions. Listed below are the services you can access. You just need your Pound Gates’ policy number to hand when you make the call.
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Office hours are Monday to Friday 9am to 5.30pm.
Or, for claims other than Commercial Legal Protection claims you can contact Ecclesiastical directly.
Call 0345 603 8381
For new claims this service is available 24 hours a day, seven days a week. For enquiries about existing claims, this service is available from Monday to Friday 8am to 6pm.
For guidance on what to do in the event of a claim, including details of what information you will need to provide, please visit our claims page.
Call 0333 000 7920
Where urgent legal representation is not required, ARAG* require claims to be put in writing.
To obtain a claim form call 0117 917 1698 or download here
*For all claims – the action to be taken by the policyholder in the event of any incident which may give rise to a claim is shown in the Claims Conditions of your policy wording.
Risk specialists are on hand to advise you on a range of topics, including:
- Property protection, security and business continuity planning
- Health & safety, food safety and environmental management
- Construction safety, fire safety, occupational health, water safety and asbestos safety
This service is provided by Ecclesiastical Insurance (or external specialists) and is available Monday to Friday 9am to 5pm.
Call 0345 600 7531 | Click to email
If you have a legal or tax problem relating to your business, we recommend you call the confidential legal and tax advice helpline. Legal advice is available 24/7, and tax advice is available between 9am and 5pm on weekdays (except bank holidays).
The advice covers business-related legal matters within EU law and tax matters within the UK. Your query will be dealt with by a qualified specialist experienced in handling legal and tax-related matters. Use of this service does not constitute reporting a claim.
Call 0333 000 7920
If you have been asked to attend a police interview under caution, in relation to an offence or an alleged offence relating to a child who is or has been under your care, please call the number below.
Call 0333 000 7920
Following an event where you need help to respond to negative publicity or media attention, you can access professional public relations support and crisis communications services.
Call 0344 571 7964
Specialist advice can be arranged if you are planning redundancies. This will assist you to implement a fair selection process and ensure that the redundancy notices are correctly saved. This unfunded service is available from 9am to 5pm on weekdays (except bank holiday).
Call 0117 917 1698
For an employee (including family members permanently living with them) needing confidential help and advice, qualified counsellors are available to provide telephone support on any matter that is causing your employee upset or anxiety, from personal problems to bereavement.
Call 0333 000 2082
If you suffer glass breakage you can call upon the services of our selected specialist provider who will effect a rapid repair.
If you are covered for glass breakage under this policy they will issue two separate invoices, an invoice for you to cover the amount of any policy excess and recoverable VAT and an invoice which is sent directly to us for the remaining costs.
If the glass is not insured you will be solely responsible for the entire cost of repairs.
Call 0345 600 0148
What our clients have to say
Claremont Day Nursery
Lilac Frog Nursery
Little Gems Day Nursery
Banana Moon Day Nursery
Tree Tots Day Nursery
“Sian Drennhaus, who I dealt with, was wonderful, she was knowledgeable, quick at coming back to me and always makes an effort to compete and gain the business. I look forward to booking more cases on cover.”
Connect Insurance Brokers Ltd
Little Monsters Childcare
Edelweiss Day Care Nursery