Crisis Communications Support

 

Protecting your nursery’s reputation in the event of a crisis is critical. Our clients have access to 24-hour crisis communication support, delivered by leading public relations and crisis management experts.

We live in a world of social media and instant news so when an incident happens at a nursery, and with parents’ emotions often running high, the situation can quickly escalate.

Most nursery owners are not ‘media’ trained and are simply not prepared to deal with demands for statements, interviews and answers, or for their social media channels to be bombarded with negative comments. That is where our Crisis Communications experts come in.

Following an event which causes your business significant adverse publicity or reputational damage we can:

  • Guide you through the incident from start to finish, protecting and enhancing your reputation;
  • If needed, liaise with you (or your solicitor) to draft media statements or press releases or arrange to support you at a press conference;
  • Prepare communications for your customers, including telephone or website scripts and social media messaging.

This service is subject to you having sought and followed advice from our crisis communications helpline and is subject to the cover provided by the policy wording.

This service is part of our standard nursery insurance package. For more information call our team on 01473 346118 or request a call back. To access the Crisis Communications helpline click here.


What our clients have to say

“We are extremely satisfied with our insurance through Pound Gates. The staff are most helpful and very knowledgeable. When we were unfortunate enough to have to make a claim, it was dealt with quickly and efficiently and with minimum disruption to the business.”

Hopscotch Nursery

2019-07-22T14:00:33+00:00

Hopscotch Nursery

“We are extremely satisfied with our insurance through Pound Gates. The staff are most helpful and very knowledgeable. When we were unfortunate enough to have to make a claim, it was dealt with quickly and efficiently and with minimum disruption to the business.”
“I have used Pound Gates since I opened my new setting, my first day-care setting with no experience. When I needed advice, Henry has been swift at assistance, which has made me feel like my business matters and I’m not just another setting. Unique, understanding and helpful are three ways to describe the service I receive.”

Little Monsters Childcare

2019-07-22T14:01:59+00:00

Little Monsters Childcare

“I have used Pound Gates since I opened my new setting, my first day-care setting with no experience. When I needed advice, Henry has been swift at assistance, which has made me feel like my business matters and I’m not just another setting. Unique, understanding and helpful are three ways to describe the service I receive.”
“Thank you for the speed and efficiency with which this has all been dealt. I am so impressed. I wish all my service providers were as efficient and friendly!”

Shrewsbury Prepatoria

2019-07-22T14:02:22+00:00

Shrewsbury Prepatoria

“Thank you for the speed and efficiency with which this has all been dealt. I am so impressed. I wish all my service providers were as efficient and friendly!”
“Shirley Mills, who handles our renewals and sales is efficient and friendly, and not pushy as a salesperson. She is a pleasure to do business with.”

Claremont Day Nursery

2019-07-22T13:57:47+00:00

Claremont Day Nursery

“Shirley Mills, who handles our renewals and sales is efficient and friendly, and not pushy as a salesperson. She is a pleasure to do business with.”
“My reason for using Pound Gates is based around their comprehensive cover offered; but also the personal service given by the representatives. I have dealt with them enough to trust their recommendations and know that I can rely on them to sort out the details for me.”

K&S Childcare

2019-07-22T14:00:58+00:00

K&S Childcare

“My reason for using Pound Gates is based around their comprehensive cover offered; but also the personal service given by the representatives. I have dealt with them enough to trust their recommendations and know that I can rely on them to sort out the details for me.”
“After being with my current insurer for almost 22 years it is a big move, changing companies. Shirley from Pound Gates’ nursery support team rang me and had such a nice manner and was so honest, it made me think seriously. There is not a lot of difference in what it cost, but the cover is much more agreeable and practical for a nursery business. I look forward to having a good relationship with our new insurance company.”

Cherubs Childcare

2019-07-22T14:00:11+00:00

Cherubs Childcare

“After being with my current insurer for almost 22 years it is a big move, changing companies. Shirley from Pound Gates’ nursery support team rang me and had such a nice manner and was so honest, it made me think seriously. There is not a lot of difference in what it cost, but the cover is much more agreeable and practical for a nursery business. I look forward to having a good relationship with our new insurance company.”
“There is always somebody to talk to and fully explain any queries I have. There aren’t frequent staff changes so feel part of the caring family.”

Edelweiss Day Care Nursery

2019-07-22T13:51:59+00:00

Edelweiss Day Care Nursery

“There is always somebody to talk to and fully explain any queries I have. There aren’t frequent staff changes so feel part of the caring family.”
“The team are very approachable and no question is too silly. This is important for me as my business is fairly new and crazy things pop up. We have had to make a claim and it was so easy to process and quick. The service is smooth, efficient and very professional.”

Tree Tots Day Nursery

2019-07-22T13:58:10+00:00

Tree Tots Day Nursery

“The team are very approachable and no question is too silly. This is important for me as my business is fairly new and crazy things pop up. We have had to make a claim and it was so easy to process and quick. The service is smooth, efficient and very professional.”
“Shirley Mills handled my business from quotation to policy, and was outstanding. Her level of customer service, knowledge, guidance and support she offered me was first class.”

Mulberry Roots

2019-07-22T14:02:43+00:00

Mulberry Roots

“Shirley Mills handled my business from quotation to policy, and was outstanding. Her level of customer service, knowledge, guidance and support she offered me was first class.”
“Thank you so much to Craig Albon for dealing with our claim and making a stressful time so un-stressful.”

Little Gems Day Nursery

2019-07-22T14:03:03+00:00

Little Gems Day Nursery

“Thank you so much to Craig Albon for dealing with our claim and making a stressful time so un-stressful.”
“I would like to thank you for the professional way in which you handled our recent claim. The money has now been paid into our account and I am able to refund the parents. Thank you for your help and for making it as painless as possible.”

Lilac Frog Nursery

2019-07-22T14:01:37+00:00

Lilac Frog Nursery

“I would like to thank you for the professional way in which you handled our recent claim. The money has now been paid into our account and I am able to refund the parents. Thank you for your help and for making it as painless as possible.”

“Sian Drennhaus, who I dealt with, was wonderful, she was knowledgeable, quick at coming back to me and always makes an effort to compete and gain the business. I look forward to booking more cases on cover.”


Connect Insurance Brokers Ltd

2019-07-22T13:54:46+00:00

Connect Insurance Brokers Ltd

“Sian Drennhaus, who I dealt with, was wonderful, she was knowledgeable, quick at coming back to me and always makes an effort to compete and gain the business. I look forward to booking more cases on cover.”
“All round good service.”

Banana Moon Day Nursery

2019-07-22T13:54:20+00:00

Banana Moon Day Nursery

“All round good service.”